Question 1

Where do you ship?

Accepted Answer

We ship worldwide from our studio in Lisbon. Orders over $80 ship free within the EU and US; standard rates apply elsewhere.

Question 2

How long until my order arrives?

Accepted Answer

Most orders leave the studio within two working days. Delivery typically takes 3–5 days within the EU, 5–10 days to the US, and 7–14 days everywhere else.

Question 3

What is your return policy?

Accepted Answer

If something isn't right, you have 30 days from delivery to return it unused for a full refund. Just write to us and we'll send return instructions.

Question 4

How do I care for the wooden grinders?

Accepted Answer

Wipe with a dry cloth. Avoid submerging in water. Every few months, rub the wood with a little food-safe mineral oil to keep the grain warm.

Question 5

Are the mini-fans rechargeable?

Accepted Answer

Yes — every fan uses USB-C and holds up to 8 hours of charge depending on the model and speed setting.

Question 6

Do you offer gift wrapping?

Accepted Answer

All orders ship in a recycled card box with a linen-tie ribbon and a small handwritten card on request — leave a note at checkout.